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Archive for the ‘Services’ Category

How Black Tie will keep you from getting stuck in the snow

Now that the trees are almost bare, the Christmas decorations have popped up with a vengeance, and the 1st snow has fallen,you might want to  consider  your snow removal options. After all, it could snow more any day now, and freezing temperatures have already arrived in the Lower Mainland.

Do you have a plan in place for snow removal and deicing for the buildings you manage? Are you thinking about how to protect your strata residents from slip and falls on the icy roads? Most large stratas have contracts in place to make sure they’re covered in case of freezing rain or snow, but if you manage smaller properties that rely on residents and on-site caretakers for sharing of shovel duties, you might need extra help in a significant snowfall. And when the cold wind blows, we at Black Tie Property Services would love to help!

snow-sign-300x225

Over the last few years, our valued customers continued to ask for snow removal services.  And since we aim to please,  we are pleased to announce the launch of our new Full-Service Snow Removal Division so that we can offer our services to customers in need of help. Starting today, December 1st,2014 we have 4 vehicles and 10 technicians equipped with shovels, salt and a great attitude, ready to be dispatched anywhere between West Vancouver and Langley.

Please contact us here, if you would like to receive more information or inquire about pricing. Please note that we do not offer contractual agreements for snow removal. This service is purely on call and offered on a first come first serve basis.

Cheers, and let it snow! Don’t worry we are ready & and we got your back!

 

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Gear Up … It’s Gutter Time!

Well it looks like gutter season is (almost) upon us!

What a fantastic summer we had here in Vancouver! Even now, in early October, the beaches are still packed with people of all ages enjoying the last few days of summer sunshine.

Here, at Black Tie HQ, we are winding down our window cleaning operations, servicing our twice a year customers and the few stratas and buildings that decided to wait until later in the season to get their maintenance done. We are also regrouping and gearing up for what promises to be a busy gutter cleaning season.

Over the last few years, we have learned a lot about gutter cleaning and repairs, and have tailored our services to ensure great results.

Here are a few key points that clearly differentiate us:

20140131_121321_resized Complete site assessment and itemized proposal

Sometimes it is not enough to just clean the gutters. What about the surrounding roofs? Are   they covered in moss? Is there a pesky pine tree located right above a certain section of roof, which will shed its needles in the gutters right after we are done cleaning them? Properties that are surrounded by large trees require special attention.  With the large trees that are native to Vancouver, it is necessary to become knowledgeable about damage that can come from neglected gutters.  Leaves, branches and foliage are likely to fall into gutters and may lead to blockages if left untouched, leading to costly, time consuming repairs down the line.  These are factors that we will look at closely and outline in our proposal, offering various options that will ensure the gutter system performs properly and that the strata gets the most out of their gutter cleaning.

 State of the art equipment2014 - 13

Last year, we purchased our first gutter vacuum system and it was a huge success. Allowing workers to work more efficiently in getting rid of gutter debris, it also allowed safe access to some hard to reach areas. In preparation for the busy season, we have purchased a second gas-powered gutter vacuum and we are looking forward to putting it in action.

Our Gutter Care Warranty program

Last December, with help and input from a few property managers, we launched our Gutter Care Warranty Program. Purchased in addition to a gutter cleaning, it includes a before and after photo report outlining problem areas, up to 3 service calls during the 6 months following the initial gutter cleaning, and priority service (service within 24 hours of the call being placed). Did your complex get hit by a rain or windstorm right after we cleaned your gutters? No problem, we got you covered! We will be there within 24 hours to fix any clogs or overflowing gutters.

Whether you are a new or returning customer, we look forward to working with you this season. If you have any questions regarding our services, or have any suggestions for us, please do not hesitate to contact us by phone (604-629-9055) or via email (info@blacktieservices.ca).

All the best for the season!

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What is a Property Appreciation Report?

First off, happy New Year and best wishes for 2014!

Always looking for ways to improve our services to property managers, over the past few months, we have turned our attention to the Depreciation Report that some stratas have chosen to implement.  While obviously helping to bring attention to, and budget for major items, we found that it left out all the smaller maintenance items such as cleaning of the building envelope (walls, balconies, windows etc.).

These are items that, while not as vital as the maintenance of the plumbing or heating systems, for example, can lead to premature deterioration of the building envelope if not regularly addressed.

Other items, such as power washing of the sidewalks and curbs, are mostly cosmetic, but go a long way in maintaining and increasing curbside appeal.

With that in mind, we are pleased to introduce our Property Appreciation Report. This free tool is designed to help stratas budget more proactively for maintenance items that will ensure their property keeps appreciating in value, the way it should. It is also a way for us to show our appreciation to our customers by going the extra mile when asked to look at a property.

What is a Property Appreciation Report?

The report, which will be delivered in PDF form, will be property specific and include the following:

  • Basic property information
  • General observations on the condition of the building
  • Pictures of areas of concern or requiring immediate attention
  • Recommendations on maintenance services to be scheduled, including frequency and pricing. These items may include:
    • Window Cleaning
    • Power washing or soft washing of building envelope
    • Dryer vent cleaning
    • Gutter Cleaning
    • Power washing of ground level sidewalks and other concrete surfaces
    • Power washing of parkade
    • 3 year budget forecast itemizing recommended services, frequency and cost

As of January 15, we are offering our Appreciation Report free of charge to property managers. We do believe that this is an invaluable tool that will help you save time and resources. By outlining in details the steps to be taken to stay on top of your stratas’ exterior maintenance needs, the report will allow you to shift from a reactive to a proactive approach.

To receive a free sample Appreciation Report, inquire further, or request one for a property you manage, simply contact Rob Baril, our Operations Manager, at rbaril@blacktieservices.ca.

Please note that this is a limited time offer.

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Introducing our new Gutter Care Warranty Program

Property Managers spoke up, and we listened: Introducing our new Gutter Care Warranty Program
Just in time for the heavy rain and gutter cleaning season, we introduce a new service that will allow stratas to purchase peace of mind and a trouble-free gutter system.

Over the last few months, a few of our customers have asked us to include follow-up visits and small repairs to our gutter cleaning quotes. We have also received several calls after the heavy rainstorms that have hit the region a few weeks ago, resulting in one-time calls to unplug drains or clean short gutter sections.

A great example of what happens on a somewhat regular basis is what happened at Alexander Walk, a strata located in New Westminster, and managed by Peak Property Management. The gutters were cleaned mid-August, unusually early in the season. On October 10th, we received an email from the property manager. It appeared that, after a heavy rain, a section of gutters was not performing properly and some water was overflowing right onto an owner’s porch. Evidently, after spending good money on their gutter cleaning, the strata was less than thrilled in paying for a one-time call ($180.00) to have the problem looked at. From our perspective, the 7 days allowed to report deficiencies had long passed, so we found ourselves in the difficult position of having to chose between enforcing our policy, at the risk of angering or even losing a client, or making and exception that might set a dangerous precedent. Indeed, how long after is a job completed can we allow for deficiency calls?

Especially for gutter cleaning, if the job is done early in the season, the gutters are bound to get clogged again.
In this case, we decided to make exception to the rule and we sent a crew to report on, and fix the issue. It appeared that the strong winds had carried some small branches and moss into the gutter and had clogged the drain in that section. The crew took some pictures of the problem area and they were sent to the property manager. This was done at no charge to the strata.

Around the same time, two separate property managers, requesting gutter quotes, asked us to include small repairs as well as subsequent visits, as a separate line-item on our quote, to allow their stratas to purchase "gutter cleaning insurance" so to speak. Wanting to make sure we get this right, we consulted with 5 of our key clients to get input on the wording of our offering as well as price point. After compiling all feedback, we are happy to unveil our brand new Gutter Care Warranty Program, to be included in all gutter quotes from now on.

We hope this will serve your customer needs and take the pressure off of gutter call backs.

 

Here is the jist of it:

Each gutter quote will have a minimum of two items: our regular cleaning quote and, on a separate line, the one-time Gutter Care Warranty Program, which includes the following:

BLACK TIE GUTTER CARE WARRANTY PROGRAM

 Up to 3 hours of minor gutter repairs, including caulking of faulty joints, disassembling and cleaning of clogged elbow joints, re-affixing of fallen gutters and downspouts.

  • Before and after photo report
  • Up to 3 service calls in the 6 months following the initial gutter cleaning*
  • Guaranteed response within 24 hours of placing the service call

 * One service call includes up to 3 hours of cleaning and/or minor repairs, including travel time. Should more than 3 hours be required to perform the task, a separate quote along with photos will be submitted for approval. Lift rental, if necessary, is not included.


 

 

 

 

 

 

 

 

Interested? Please contact us directly to inquire about our one-time fee.  No obligations to buy.

Phone: 604-629-9055

Email: info@blacktieservices.ca

If you have any questions regarding this new addition to our services or would like to offer any suggestions …

We would like to hear from you. Please contact Sebastien directly at snault@blacktieservices.ca

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